Shipping policy

SHIPPING POLICY

Last updated: October 30, 2026

Thank you for shopping with VERÔNNI.

We aim to process and deliver your orders as efficiently as possible.

1. Order Processing

Orders are normally processed within 1–3 business days after payment confirmation.

Orders are generally processed Monday through Friday, excluding public holidays.

Orders placed during weekends or holidays are usually processed on the next available business day.

During busy periods, processing may take longer.

2. Estimated Delivery Times

Estimated delivery after dispatch is generally:

4–10 business days

Actual delivery times depend on the destination, shipping carrier, customs processing, and other factors outside our control.

These estimates are not guaranteed delivery dates.

Any delivery estimate provided at checkout should also be considered when placing your order.

3. Shipping Costs

Applicable shipping charges are displayed during checkout before your order is confirmed.

Shipping promotions or free-shipping offers may apply to eligible purchases.

4. Order Tracking

When tracking information is available, you will receive an email containing your tracking details after dispatch.

Tracking updates may take some time to appear after the carrier receives your package.

5. Incorrect Shipping Information

Customers are responsible for providing accurate delivery details.

If you notice an error in your shipping address, please contact our support team as soon as possible.

We will attempt to correct the information before dispatch, but changes cannot always be guaranteed.

6. Delayed or Missing Deliveries

If your package is significantly delayed or appears to be missing, please contact our customer support team.

We will review the shipment information and work with the shipping provider to investigate.

Your statutory rights regarding delivery remain unaffected.

7. Damaged Packages

If your order arrives damaged, please contact us promptly.

Include your order number and photographs of the damaged packaging or product where possible.

We will review the situation and provide an appropriate resolution.

8. International Shipping and Customs

International shipments may be subject to customs duties, import taxes, or local fees.

Unless otherwise indicated at checkout, these charges may be the customer’s responsibility.

Applicable charges depend on the destination and local regulations.

9. Contact

For shipping-related questions:

VERÔNNI

Email: support@veronnia.shop

Website: veronnia.shop