VERÔNNI
GBP

Refund policy

REFUND & RETURN POLICY

Last updated: October 30, 2026

At VERÔNNI, customer satisfaction is important to us.

If you are not completely satisfied with your purchase, please review our return and refund conditions below.

1. 30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To qualify for a return, the product must:

  • Be unused and in its original condition.
  • Include its original packaging.
  • Be accompanied by proof of purchase.
  • Meet applicable hygiene and product safety requirements.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Opened or used personal-care or cosmetic products where hygiene or health-protection exceptions legally apply.
  • Gift cards.
  • Digital products where applicable legal exceptions apply.
  • Products specifically designated as non-returnable, where permitted by law.

These exclusions do not affect your statutory rights concerning defective, damaged, or incorrectly supplied goods.

3. How to Request a Return

To initiate a return, contact our customer support team within the applicable return period.

Include:

  • Your order number.
  • The item you wish to return.
  • The reason for your request.
  • Photographs, if the item arrived damaged or defective.

Our support team will review your request and provide return instructions where applicable.

Please do not send products back without contacting us first.

4. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

We may request photographs to help assess the issue.

Where appropriate, we will arrange a replacement, refund, or another remedy consistent with applicable consumer protection laws.

5. Refund Processing

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method.

We generally aim to process approved refunds within 5–10 business days, subject to any shorter period required by applicable law.

Your bank or payment provider may require additional time to display the refund.

6. Return Shipping Costs

For eligible change-of-mind returns, customers are generally responsible for return shipping costs.

If an item is defective, damaged, or incorrect, return shipping costs will be handled in accordance with applicable consumer protection laws.

Original shipping fees are generally non-refundable except where required by law.

7. Exchanges

We offer exchanges for defective, damaged, or incorrectly supplied items where a suitable replacement is available.

Please contact customer support before returning an item for an exchange.

8. Statutory Consumer Rights

This policy does not limit any mandatory consumer protection rights.

Customers in certain countries may have additional cancellation, refund, or product-quality rights under applicable law.

9. Contact

For return and refund assistance:

VERÔNNI

Email: support@veronnia.shop

Website: veronnia.shop


SHIPPING POLICY

Last updated: October 30, 2026

Thank you for shopping with VERÔNNI.

We aim to process and deliver your orders as efficiently as possible.

1. Order Processing

Orders are normally processed within 1–3 business days after payment confirmation.

Orders are generally processed Monday through Friday, excluding public holidays.

Orders placed during weekends or holidays are usually processed on the next available business day.

During busy periods, processing may take longer.

2. Estimated Delivery Times

Estimated delivery after dispatch is generally:

4–10 business days

Actual delivery times depend on the destination, shipping carrier, customs processing, and other factors outside our control.

These estimates are not guaranteed delivery dates.

Any delivery estimate provided at checkout should also be considered when placing your order.

3. Shipping Costs

Applicable shipping charges are displayed during checkout before your order is confirmed.

Shipping promotions or free-shipping offers may apply to eligible purchases.

4. Order Tracking

When tracking information is available, you will receive an email containing your tracking details after dispatch.

Tracking updates may take some time to appear after the carrier receives your package.

5. Incorrect Shipping Information

Customers are responsible for providing accurate delivery details.

If you notice an error in your shipping address, please contact our support team as soon as possible.

We will attempt to correct the information before dispatch, but changes cannot always be guaranteed.

6. Delayed or Missing Deliveries

If your package is significantly delayed or appears to be missing, please contact our customer support team.

We will review the shipment information and work with the shipping provider to investigate.

Your statutory rights regarding delivery remain unaffected.

7. Damaged Packages

If your order arrives damaged, please contact us promptly.

Include your order number and photographs of the damaged packaging or product where possible.

We will review the situation and provide an appropriate resolution.

8. International Shipping and Customs

International shipments may be subject to customs duties, import taxes, or local fees.

Unless otherwise indicated at checkout, these charges may be the customer’s responsibility.

Applicable charges depend on the destination and local regulations.

9. Contact

For shipping-related questions:

VERÔNNI

Email: support@veronnia.shop

Website: veronnia.shop